Returns & Refunds
At Krovio, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return, refund, and exchange policy. Here's what you need to know:
If you are not completely satisfied with your order, you can return it within 14 days of receiving it for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please contact us at hello@krovio.com or call us at 01006005024. We will provide you with a return shipping label and instructions on how to return your item.
Please note that the cost of return shipping will be deducted from your refund. Once we receive your returned item, we will inspect it and issue a refund to your original payment method within 5-7 business days.
Refunds
If you are eligible for a refund, we will issue a refund to your original payment method within 5-7 business days of receiving your returned item. Please note that depending on your payment method, it may take additional time for the refund to appear in your account.
Exchanges
If you would like to exchange your item for a different size or color, please contact us at hello@krovio.com or call us at 01006005024. We will provide you with a return shipping label and instructions on how to return your item. Once we receive your returned item, we will process your exchange and ship your new item to you within 3-5 business days.
Please note that the cost of return shipping will be deducted from your refund if you are exchanging your item for a different size or color.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at hello@krovio.com or call us at 01006005024 within 48 hours of receiving your order. We will replace your item at no additional cost to you.
If you have any questions or concerns about our returns, refunds, and exchanges policy, please don't hesitate to contact us at hello@krovio.com or call us at 01006005024.
Thank you for choosing Krovio as your luxury fashion destination.